Your account
Delete your AskScripture account
You can delete your AskScripture account at any time, and you do not have to ask us to do it. This page describes both routes — the control inside the app and an email request — along with exactly what each one removes, what is kept, and how long it takes.
Delete it from inside the app
Open AskScripture, tap the gear icon in the top-left of the Ask screen to open Settings. Under Account, tap Delete account and confirm.
This deletes your sign-in identity and everything AskScripture stores on your device. It cannot be undone, and there is no way for us to restore an account afterwards.
On current app versions this does not yet remove the copy of your profile and saved answers held on our servers. An update that extends the button to cover that is on its way. Until it reaches you, send the email below as well and we will remove the rest — or simply use the email route on its own, which covers everything.
Delete it by email
This route removes everything, on every app version, and works whether or not you still have AskScripture installed. Email support@deepanchorstudio.com from the email address attached to your account, with “Delete my AskScripture account” as the subject.
Send it from the address you signed in with — that is how we confirm the request is really yours. If you cannot, tell us which sign-in method you used (Apple or Google) and we will verify another way before deleting anything.
Delete some data, and keep your account
You do not have to delete your whole account to remove something. Each of these deletes the item from your device and from our servers, and none of them requires contacting us.
- A saved answer. Tap the bookmark icon in the top-right of the Ask screen to open your saved answers, then tap Delete on the one you want gone.
- A child or friend profile. Settings → Your profiles → the profile you want to remove → Delete. Its name, age, and faith background go with it.
- Your faith background or Bible translation. Change it at any time in Your profiles; the previous value is overwritten, not archived.
If what you want removed is not in that list, email support@deepanchorstudio.com from the address on your account, describing what to delete. Same 30-day limit as a full deletion, and your account stays open.
What is deleted
Deleting your account removes all of the following:
- Your sign-in identity — your name and email address as held by our authentication provider
- Your profile, including your faith background and Bible translation preference
- Any child or friend profiles you created
- Every answer you saved
- Your question and voice-minute usage counts
- Your subscription entitlement record
- Records of your voice conversations
- Everything AskScripture stored on your device
What is kept, and why
Two things survive account deletion, and both are outside our control rather than a choice we are making.
Purchase records. If you ever subscribed, the record of that transaction is held by Apple or Google and by our billing provider, because tax and accounting law requires it to be retained. We cannot delete it, and neither can they on request.
Anonymised diagnostics. Crash reports and aggregate usage counts that carry no identifier linking them to you are kept, so that deleting one account does not erase the record of a bug affecting everyone.
Your questions and answers are not retained by us after deletion. What Microsoft's Azure OpenAI service may hold separately, and for how long, is described on the privacy page.
How long it takes
The part the app handles is immediate — your sign-in identity and the data on your device are gone by the time the confirmation finishes.
Email requests are completed within 30 days, and in practice much sooner. We will reply to confirm when it is done.
Backups are the one exception to “immediate”. Deleted data can persist in encrypted backups for up to 90 days before those backups age out. It is not accessible to the app or to anyone during that window, and it is never restored to a live system.
If you have a subscription
Deleting your account does not cancel a paid subscription. Subscriptions are managed by the app store that billed you, so cancel it there first — otherwise it keeps renewing after your account is gone.
On Android: Play Store → profile icon → Payments & subscriptions → Subscriptions. On iPhone: Settings → your name → Subscriptions.
Questions about any of this go to support@deepanchorstudio.com.